At Sahary Platform, operated by Sahary Veterinary Center ("we," "us," "our," or "the Center"), we are committed to protecting the privacy, confidentiality, and security of the personal and corporate data of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, digital marketplace, and veterinary services.
This Privacy Policy has been prepared in accordance with the laws of the State of Qatar, including Law No. (13) of 2016 Concerning Personal Data Privacy Protection.
1. Scope of this Policy
This policy applies to all users of the Sahary Platform, including natural persons (individuals) and legal entities (companies) acting in any capacity, such as Investors, Donor Camel Owners, Stud/Stallion Owners, and Host/Surrogate Camel Owners (collectively referred to as "Users" or "you").
2. Information We Collect
To provide our matching services, verify user identities, and perform veterinary procedures, we collect the following categories of information:
A. Personal and Corporate Identification Data
For Individuals: Full name, National ID (QID) number, date of birth, physical address, email address, and mobile phone number.
For Companies: Authorized representative’s name, corporate entity name, Commercial Registration (CR) number, corporate email, billing address, and phone number.
B. Animal and Biological Data
Because our platform is a camel breeding and fertility marketplace, we collect and process sensitive commercial biological data, including:
Camel identification details (microchip numbers, breed, color, age, and physical traits).
Animal health, veterinary history, and fertility records.
Genetic records, DNA profiles, lineage/pedigree documents, and sport/racing achievement histories.
Photographs and videos of listed camels.
C. Financial and Transactional Information
Payment details, bank account numbers, transaction histories, and service package selections (Normal, Premium, VIP) processed on the Platform. (Please note that full credit card details are processed securely by our certified third-party payment gateway).
D. Device and Technical Usage Data
IP address, device type, operating system, unique device identifiers, app usage statistics, cookies, and crash reports.
3. How We Collect Information
We collect information through three primary methods:
Directly from You: When you register an account, fill out your individual or company verification profile, upload camel listings, or submit inquiries.
From Veterinary Procedures: When our veterinary team at Sahary Veterinary Center performs medical evaluations, DNA profiling, hormone preparation, or embryo transfer procedures.
Automatically: Through cookies, analytical tools, and technical tracking mechanisms integrated into our mobile application and web portals.
4. How We Use Your Information
We process your information for the following purposes:
Service Provision: To create and manage your account, verify your identity, and enable you to browse, list, and match camels.
Veterinary & Genetic Operations: To perform DNA matching, verify animal lineage, prepare donor/host camels, and carry out embryo transfers.
Transaction Processing: To process deposits (40%) and final milestone payments (60%) for selected packages.
Communications: To send legal notifications, progress updates on breeding projects, account alerts, and responses to your inquiries.
Compliance & Safety: To prevent fraud, verify the authenticity of animal credentials, and comply with Qatari legal and regulatory obligations.
5. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal or commercial data. We only share your information in the following limited circumstances:
With Matched Users: To facilitate agreements, certain biological and contact details (e.g., camel profile, lineage records, and owner contact info) are shared with the matched party (Investor, Owner, or Host) once a matching transaction is initiated.
With Veterinary Labs & Third-Party Service Providers: We may share biological samples and microchip data with accredited third-party genetic testing labs or hosting providers that assist our veterinary and technical operations under strict confidentiality terms.
For Legal and Regulatory Compliance: We may disclose your information to Qatari authorities, ministries, or courts if required to do so by law, or to protect the rights, property, and safety of Sahary Veterinary Center and our users.
6. Confidentiality of Camel Genetic & Biological Data
We recognize that camel genetic profiles and pedigree records represent highly valuable intellectual and commercial assets.
All DNA records and lineage verifications processed by Sahary Veterinary Center are kept strictly confidential.
Other users cannot view full biological data sheets or genetic reports of your camels without your direct authorization or the initiation of a mutual matching transaction on the Platform.
We prohibit the unauthorized reproduction, screenshotting, or redistribution of camel media or genetic sheets accessed via the App.
7. Data Security
We implement industry-standard technical, administrative, and physical security measures designed to protect your personal, corporate, and biological data from unauthorized access, loss, alteration, or disclosure. These measures include encrypted communications (SSL/TLS), firewalls, access controls, and secure physical storage of biological records at Sahary Veterinary Center.
While we take rigorous steps to secure your data, please be aware that no digital transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain your personal and corporate data only for as long as your account remains active, or as necessary to fulfill the commercial and medical purposes outlined in this policy. We also retain certain transactional and veterinary records to comply with our legal, accounting, and regulatory obligations under Qatari law.
9. Your Rights (Under Qatari Privacy Law)
Pursuant to Qatar's Law No. (13) of 2016, you possess the following rights regarding your personal data:
Right to Access: You may request details of the personal data we hold about you.
Right to Correction: You have the right to correct any inaccurate or incomplete personal data.
Right to Deletion/Erasure: You may request the deletion of your personal data under certain conditions (subject to our legal retention obligations for financial and medical records).
Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time.
To exercise any of these rights, please contact our data compliance team using the contact details provided below.
10. Third-Party Services and Links
Our App may contain links to third-party services, such as payment gateways or navigation tools (including Google Maps). We do not control the privacy practices of these third parties, and we encourage you to read their respective privacy policies.
11. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our services, technical platforms, or legal obligations. When changes are made, we will update the "Effective Date" at the top of this page. We will notify you of any material changes via in-app notifications or email.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please visit our medical center or contact us through the following channels:
Operator: Sahary Veterinary Center (مركز صحاري الطبي)
Physical Location: Doha, State of Qatar
Google Maps Location Link: Sahary Veterinary Center on Google Maps
Contact Phone Number: +974 33 200 707
Contact Email Address: [email protected]
12. Account deletion
You may delete your Sahary account at any time from inside the app: open Settings, choose Delete account, then re-enter your password, verify the SMS code sent to your registered mobile number, and confirm by typing DELETE. Deletion completes immediately once those steps are verified.
If you cannot sign in (for example you lost access to your number), email [email protected] from your registered email address (stating your registered mobile number), or call +974 33 200 707 so we can verify you as the account holder.
What is deleted
- Your login credentials, profile details, avatar, and ID/registration proof files.
- Your camel listings and draft entries, favourites, preferences, push tokens, and notification history.
- Your session and device association (the app's local token, drafts, and cached data are cleared on logout; uninstalling the app removes remaining on-device drafts and cache).
What is retained if you had previous contracts
If your account has any previous contracts (executed, active, or cancelled interest/contract records), the data linked to those contracts is retained — including the signed contract PDF, signature records, identity details of the contracting parties, camel and stud particulars, package and payment references, and related veterinary records — as required to prove the agreement, settle disputes, and comply with Qatari legal, accounting, and veterinary-record obligations. This retained data is no longer used for marketing or matching and is accessible only to authorised Center staff and, where required, the courts or regulators.
Timing
We verify each request, complete deletion of eligible data within 30 days of verification, and confirm completion by email or SMS. Accounts with unresolved active contracts or pending payments are deleted after the contract reaches a closed state, except for the retained contract records described above.